| |
 |
 |
|
| Customer Care |  |
Payment | Tax | Shipping | Return Policy | Testing | Warranty | Privacy Policy
Payment - Back to Top
We accept the following forms of payment: Visa, Master Card, American Express, Discover Card
Tax - Back to Top
EarthWize Cellular is headquartered in, Colorado. All Colorado Customers are charged 3.7% Tax.
Shipping - Back to Top
We do most of our shipping through UPS. Shipping and handling charges include the cost of material, labor, shipping, handling & any other associated fees. Shipping is a fixed price and is NOT negotiable. We make every effort to ship all orders placed before 3:00 PM Mountain Time (GMT-7:00) the same day. Do to some unforeseen circumstances outside of our control some orders may ship the following morning. We apologize for any inconvenience this may cause, and we are committed to delivering your order as soon as possible. Orders placed after 3:00 PM Mountain Time (GMT-7:00) will be shipped the following morning.
• Local Pick-Up's are not available.
• Tracking information will be emailed out to you upon item(s) being shipped.
• We only ship Monday – Friday if you need something overnight for Saturday delivery please give us a call 303-219-6456.
• All Shipping claims must be settled with UPS or USPS.
• Shipping is non-refundable.
• We only ship in the USA and Canada. Shipping to AK, HI and PR will be subject to additional shipping surcharge.
• EarthWize Cellular, LLC is not responsible for any Duties or Taxes of any kinds when item(s) are shipped outside the USA including but not limited to Canada & Puerto Rico.
• We will use USPS to ship all item(s) for customers that provide a PO boxes.
Shipping
Phones time first item additional phones additional accessories
UPS Ground 5-7 business days $8.99 $4.00 first 2 free then $1 each
USPS Priority Mail 2-3 business days $10.99 $5.00 first 2 free then $1 each
UPS Next Day Saver 1 business day $39.99 $10.00 first 2 free then $2 each
accessories time first two items additional items
USPS First Class Mail 4-6 business days $3.99 $1.00
USPS Priority Mail 2-3 business days $6.99 $1.00
Map of business days in transit from: DENVER, CO 80229 VIA UPS GROUND Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. These transit times are not guaranteed.
Return Policy - Back to Top
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from EarthWize Cellular, LLC. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RMA (Return Merchandise Authorization) number. For an RMA (Return Merchandise Authorization) number, call Customer Service at 303-219-6456 or fill out the problem form at Report this to us. Please note that an RMA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original carton, including all packaging materials, inserts and manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. Please see EarthWize Cellular Warranty in the Customer Care section for specific warranty items.
If you do experience a problem with an item please visit Report this to us and fill out the problem form.
If item is DOA please let us know in 72 hours after the item was delivered so we can assist you. Any and all item(s) returned to us by the shipping company due to return to sender, missing apartment number, wrong street number, wrong address & refusal of delivery will be refunded less the original shipping fee plus less $10.00 return shipping fee and 15% restocking fee.
Any item being returned must have an RMA number provided by EarthWize Cellular. All others will be refused and returned to sender.
Shipping and handling fees are non-refundable.
Customer is responsible for any/all return shipping and handling fees.
Testing - Back to Top
EarthWize Cellular’s 25-point Quality and Functionality Inspection includes the following:
1. SIM Card functionality
2. LCD functionality
3. Mouthpiece
4. Speakerphone
5. Earpiece
6. Memory test
7. Application update
8. OS update
9. Data & network compatibility and activation
10. Test call
11. Charge port
12. Computer sync
13. Backlight
14. Keyboard
15. Touch Screen test (if applicable)
16. Charge port test
17. Battery connectivity test
18. Check all ESM
19. Headphone jack functionality
20. Camera (if applicable)
21. Bluetooth functionality (if applicable)
22. Push to talk functionality (if applicable)
23. GPS functionality (if applicable)
24. Replace battery cover
25. New housing /case
EarthWize Cellular is not responsible for any network dependent features or any firmware related issues. Customers are responsible for ensuring the products compatibility with there service provider IE. MMS, GPRS, WAP SMS, Data Transfers this the responsibility of your service provider. Incompatibility of sim card is not our responsibility, please do your homework.
AT&T/Cingular Customer Please Read: AT&T/Cingular only uses the 850 MHZ frequency in certain parts of the US . If you are purchasing a unit that does not have 850 MHZ for use with AT&T/Cingular you must contact AT&T/Cingular to ensure compatibility Prior to Purchase. Returned phones for this reason will be subject to a restocking fee minus the shipping fee's.
Warranty - Back to Top
Each cellphone is tested utilizing EarthWize Cellular's comprehensive 25-point Quality and Functionality Inspection and is warranted as follows.
EarthWize Cellular 30 day warranty guarantees:
-Phone functionality
-Charging & Syncing Ports
-Activation (as long as the phone matches the network)
-LCD Functionality
-Functionality of all keys
-All Accessories
Items not covered include abuse or neglect of the phone including such items as heat damage, water damage, etc. If you do experience a problem with an item please visit Report this to us and fill out the problem form.
Privacy Policy - Back to Top
We keep your personal information private and secure. When you make a purchase from our site, you provide
your name, email address, credit card information, address, phone number, and a password. We use this
information to process your orders, to keep you updated on your orders and to personalize your shopping
experience. We never see or capture Credit card information. It is all taken by the card processor in a secure manner.
|
|
|
 |
Home | Product Search | Customer Care | Fundraising | Wholesale | Shopping Cart | Contact Us | Site Map
© 2009 - EarthWize Cellular, LLC
|
