Ordering From Our Site FAQ

Is Ordering Through Your Site Safe?

Your order is placed through a system that is state of the art, uses a VeriSign SSL (secure sockets layer) Certificate, carries the GoDaddy.com Certified Privacy Seal, and is tested and certified daily to pass the McAfee Secure Security Scan.

But just as important as all the high tech stuff, is that you are doing business with a legitimate company. EarthWize Cellular is one the leading online seller of wireless devices in America today.

How Can I Track My Order?

Whether it's in the processing phase, being packed, or traveling across the country on its way to you, feel free to contact us regarding your order. Your shipping and tracking information are emailed to you at the time your order is placed for shipping.

How much is shipping?

All products are shipped according to the directions you provided at check out.  The prevailing price structure at the time of purchase is provided here.

Will I Need To Pay A Deposit to Activate My Phone?

Carriers perform credit checks on each new customer. If you are an existing customer your service will likely continue in the same manner it had previously.  That happens whether you order from our site, from a retail store, or from the carrier themselves. Sometimes carriers require a deposit after reviewing the credit check.

Can I Return My Phone If I'm Not Satisfied?

Yes, you get a 100% satisfaction guarantee. If you receive your phone and you don't like it for any reason, you can turn around and send it right back for an exchange or refund. The time frame and conditions for returns are outlined here.